Find Answers to Frequently Asked Questions about the California Health Marketplace

I received a Form 1095-A in the mail from Covered California. What is it, and what should I do with it?

The 1095-A is similar to other tax documents that consumers commonly receive, like the W-2 and 1099 forms, and you will need to save it for filing your federal income tax return. This form helps to determine whether you received too much or too little financial assistance in paying for your insurance premium.

What can I do if I forgot my password?

You can reset your password by clicking “Account Sign In” and then clicking the “Forgot Your Password?” link. Enter your user name. After you correctly answer your security questions, you will be able to enter a new password. If you do not remember the answers to your security questions, it is best to leave them unanswered and call the Service Center at (800) 300-1506. A Service Center representative can help reset your password.

When you create your password, be sure to follow these rules:

  • You cannot use words found in a dictionary or names.
  • Your new password cannot be one that you have used within the last 24 passwords.
  • Your password must have at least eight characters and have no more than 16 characters.
  • Your password must start with a letter and include:
    • At least one uppercase letter (A-Z).
    • At least one lowercase letter (a-z).
    • At least one number (0-9).
    • At least one special character (#, $, %, etc.).
What can I do if I forgot my user name?

You can reset your password by clicking “Account Login” and then clicking the “Forgot Your Username?” link.

When will I get my bill?

Your health insurance company will send you a bill about two weeks after they receive your application or renewal. The payment due date will be printed on the bill. Please send your payment to your health insurance company before the deadline. If you pay your bill by mail, be sure you send it in time for the insurance company to receive your payment by the payment date printed on the bill. Your health insurance company also may accept payment through the phone or online, which would be faster than mailing your payment. Contact your health insurance company or visit the Paying Your Premium page for more information about payment options.


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